FAQs

Answers to your Questions

How to return?

If you purchase an item that is not the right size or fit, we are more than happy for you to return it  as long as the product and its packaging is returned its original condition (unused and not damaged) with the invoice.

The return address is:
The Nose Stamp
Frankenerf 38
7031 WP Wehl

The product has to be returned to us within 10 working days after you received the product. You will be refunded the purchase price of the product excluding the shipping cost to you and also the return of the product.

The product can only be returned when its clean and free of smell. When we receive a product that is stained, dirty, contains hairs or a bad smell, we will not refund at all because of hygenic reasons. Since we are often confronted with products that are not returned in new condition, we unfortunately have to apply these rules for returning/ refunds.

Product on sale are not refundable.

How can I exchange?

Exchange is unfortunately not possible. If you have made the wrong order or size, you can return the order for a refund and make a new order online.

When will I be refunded?

We will process the refund within 48 hours we receive the item you return.

If the product is returned without an invoice or email in the box we will not be able to issue any refund. For the simple reason we wouldn’t be able to know whom to refund it to.

Any unanswered questions?Please do contact us.